What are your terms and conditions?
You can find our standard Terms and Conditions at the bottom of the home page our website - please note that each unit has a unique Terms and Condition reflect on the page of that specific unit.
How do I book?
Let us know by email info@yzerfonteinaccommodation.co.za which dates and property you would like to rent, we confirm availability and you will then be able to pay the deposit to secure your reservation.
When do I pay the deposit for the reservation of my accommodation?
You pay 30% of total booking when we confirm your booking. The final payment must be paid 1 weeks before your arrival or in high season 2 weeks in advance of arrival.
Do you send reminders for balances?
If you forget we’ll write to you.
Are there ‘extra’ charges?
Heating and electricity are included in the rates. We will let you know about any ‘extras’ at the time you book. Extra charges will be in some instances for pets joining you or a refundable security deposit or a once off cleaning fee. We also have an EXTRAS and SPOILS PROGRAM of which the services are at an additional cost.
When do I get detailed instructions for finding the property?
We send you by email a confirmation when the required deposit has been paid with more details about finding your property and arrangement for arrival as well as local information. All our units are also listed on Google MAPS and DIRECTIONS can be found on the page of each unit.
When do I get the keys to my holiday rental?
We meet you on arrival.
What happens if I need to cancel my booking?
We request that you inform the platform through which you have made the reservation in writing and copy Yzerfontein Accommodation reservations@yzerfonteinaccommodation.co.za in the email. We will provide you with options but the basic guideline reflect in our cancelation terms in our Terms and Condition document.
What is a Security Deposit, and will I get this back?
This deposit is required in some instances to be used in the case of breakages? behaviour of guests or guest not adhering to the services paid / conditions of reservation e.g. booked for 3 but 2 more guests arrive and stay. The refunding will take place within 48 hours
What if there is a problem with the property when I arrive?
Tell us within the first 24 hours of any problems you found, and we will do our best to solve them.
Should I bring my own bed linen and towels?
As a standard all our properties provide bedlinen and towels (not beach towels), bathmats and a tea towels. Depending or the initial arrangements you might be asked to provide your own
Will I have to pay any local taxes?
No, these are all included in the cost of your accommodation.
Will the property be stocked with basic food supplies?
Some basic consumable items are likely to be present in the property when you arrive. Tea, coffee, sugar, salt, pepper, dishwasher tabs, washing up liquid, cleaning materials and loo roll are all likely to be present. There may also be other non-perishable items like a few herbs and spices. It is best to confirm in advance what you can expect - You can order a basic food box for our local SPAR you arrive when you make your booking.
Where will I buy supplies?
Please use our LOCAL CONTACTS list on our website to give you all the information you require
What about dogs and other pets?
Not all units are pet-friendly, and guests have to request in advance for pets to join the group. Those units who are pet-friendly have a PET CODE OF CONDUCT in place - please familiarise yourself before arrival.
Can we change the names of the people in our party after we have booked our holiday?
Yes, but the number of people we state the property ‘sleeps’ is the maximum permitted to stay in it or use its facilities. Please also note that only paying guests are welcome at the property unless arranged in advance.
What if we are not happy?
If you find anything wrong, tell us AT ONCE. We will be anxious to put it right. Mention problems that are spoiling your holiday and action can be taken to put things right. We also send out a reflecting email every Monday to guests asking them for any suggestions to improve or wonderful experiences they had during their stay - please use the opportunity.
Do we need to clean the property before we leave?
We request that your leave the unit organised an neat when your leave - a cleaning team will do thorough cleaning after you have departed. Some units charge a cleaning fee as part of their rates and this cannot be discounted if guests want to do their own cleaning. If units are left in good order an amount can be deducted from the refundable security deposit.
What is the check-out procedure from the property?
Checkout is mostly around 10am on day of departure. Each unit has its own arrangements and guest scan inquire about this on arrival
Is there anything else we should know or be prepared for?
Never forget you are on WEST COAST. The weather can change rapidly from a warm sunny day to cold and even windy conditions. Bring layered clothing, sunhat and warm hat, and sunscreen - Winter or Summer.
How does holiday accommodation differ to hotels?
Holiday villas and apartments are rented on a self-catered basis, comprising a free-standing house or an apartment that is fully furnished and equipped. If you are seeking privacy, space and a home-like environment, this option is ideal. Hotels on the other hand are rented on a per room basis. This means that you may have shared facilities such as swimming pools and relaxation areas, with set meal times and room service. The main difference besides the self-catering aspect is that hotel rooms are less private and flexible.
What accommodation options are available to rent?
Here at Yzerfontein Accommodation you will find a range of hand-selected rentals on offer across our village. You can search by specific criteria to see what properties are available If you have something specific in mind that you can’t find on the website, you are also more than welcome to give us a shout. We will do our very best to help you find the perfect place for your stay in Yzerfontein.
Is the information on the website accurate?
The website is updated daily, we try to make sure that the information is as accurate as humanly possible. However, sometimes a small detail may slip through the cracks. If you have a specific need, or expectation from your chosen property, please confirm that the specific feature is available, directly with your reservation’s consultant. We will however not be held responsible for any inaccuracies in the information provided herein, nor for any delays or failure to remove content that may be inaccurate.
Is smoking allowed in our rental properties?
We adhere to South African laws on smoking indoors. This means that all villas and apartments have a no smoking policy. Most accommodation establishments have ashtrays, and you will be able to smoke outdoors.
Can I have parties at the accommodation venue?
We know that you are on holiday, and fully understand your desire to let loose and have fun. With that said, all our rentals are situated in residential suburbs. Locals in neighbouring buildings have to work, and some may have small children too. You will need to keep the noise levels down to an acceptable rate after 21h00 during the week and after 23h00 on the weekends. If you do have a party and things get too noisy, you may end up with a fine levied against you by the property owners or governing body of the establishment. In exceptional cases, police have gotten involved, and guests have been asked to leave the establishment.
Do I have to share my chosen accommodation with other guests?
Villas and houses are free-standing, which means that you have exclusive use of the entire property during your stay. Apartments are situated in complexes however, and some may have shared facilities such as pools etc. In that case, you will only share such communal facilities – your apartment or villa however will be enjoyed purely by you and your travel companions. Confirm the unique situation in advance
Can more guests stay at the accommodation than mentioned in the booking form?
The short answer is a strict no. It can happen at times that bookings are under-estimated in terms of the number of people staying in each establishment. As each establishment can only accommodate a certain number of people however, it is best to find alternative accommodation if your group has gotten larger.
What is the minimum stay for bookings?
Depending on the time of year, most bookings have a minimum stay of 2 to 3 nights. During the high season , a stay of 10 nights even be the standard minimum, with some owners requiring a minimum of 14 nights.
What payment options are available?
We have 2 forms of payment depending on where in the world you are paying from. Generally, you can make payment into our local bank account via EFT, or otherwise you can also use the Pay Fast option on our website. We do not accept cash on arrival.
What are dynamic rates?
Kindly note that our rates advertised online are standard. The rates advertised are indicative rates of what you can expect to pay, but they can depend on demand, length of stay and the time of year you travel to Yzerfontein.
Are meals and drinks included in the rates?
Our holiday rentals are provided on a self-catering basis unless listed differently. This means that you will need to provide your own food for meals. There are shops close to all of our properties however, along with restaurants and food deliveries
Who can I call if I need to get hold of anyone?
Our website reflect a list of LOCAL CONTACTS to be used. However you will also have the number of your host and Yzerfontein Accommodation at hand when needed
What happens if additional cleaning is required?
Please request in advance any items on our EXTRAS and SPOILS Program. Still have questions that haven’t been covered above? Please contact us today, and we will assist with your holiday accommodation rental queries in any way that we can.